SURVEYS

Customer Feedback/Satisfaction Survey
Survey Date
Customer Information
Customer
Contact Name
E-mail Address
1) When you contacted the Regional Sales Manager or inside sales personnel, they were able to answer your questions in a timely manner.
Strongly Agree
Agree
Neutral / Not Sure
Disagree
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See additional comments
N/A
Dissagree
Agree
Strongly Agree
2) When using the website, it was very easy to navigate and gather information that was needed.
3) You were able to get the proper information you needed from our web site or a sales team member.
Strongly Agree
Agree
Neutral / Not Sure
Disagree
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See additional comments
Disagree
Neutral / Not Sure
Agree
Strongly Agree
4) The quotation you requested was prepared as needed and received in the time frame specified.
6) Contact from the Project Manager and proper communication at time of order, made for an easy order process.
Strongly Agree
Agree
Neutral / Not Sure
Disagree
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5) The quotation, brochure, and included information you received was easy to read and understand.
Strongly Agree
Agree
Neutral / Not Sure
Disagree
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See additional comments
Disagree
Neutral / Not Sure
Agree
Strongly Agree
7) Approval drawings, change orders, and status reports were completed on time and met your satisfaction.
8) The equipment or parts that were ordered, met your expectations and met the delivery schedule.
Strongly Agree
Agree
Neutral / Not Sure
Disagree
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See additional comments
Disagree
Neutral / Not Sure
Agree
Strongly Agree
9) The equipment operation and parts manuals were easy to read and understand.
10) The equipment installation, start-up and commissioning went as planned and in the expected time specified.
Strongly Agree
Agree
Disagree
N/A
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11) If further opportunities arise, I will consider using Marchant Schmidt, Inc. equipment or services for future projects.
Most Likely
Possible
Not Likely
N/A
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12) Can we use your answers and comments for future MSI publications or references?
Yes
No
Area for additional comments
QSF 7.2 - 2.2