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Customer Survey
We’re serious about making improvements to serve you better. Please tell us about your experience. Complete as many questions on the Marchant Schmidt Customer Survey as they apply to you.
Company Name
*
Contact Name
*
Phone
*
Email
*
Machine/Service Description
*
MSI Job Number
*
Survey
1. Are you 100% SATISFIED with your recent Marchant Schmidt investment?
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Yes / No
Yes
No
Question 1
Add Comment to help us understand how we can do better
Question 1 Comment:
2. Does the MACHINE PERFORMANCE meet your expectations?
*
Yes /No
Yes
No
n/a
Question 2
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Question 2 Comment:
3. Tell us about the MECHANICAL INSTALLATION of your new equipment.
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10 (Excellent) – 1 (Poor)
N/A
10 – Excellent
9
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3
2
1 – Poor
Question 3
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Question 3 Comment:
4. How was your experience with equipment STARTUP & COMMISSIONING?
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10 (Excellent) – 1 (Poor)
N/A
10 – Excellent
9
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2
1 – Poor
Question 4
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Question 4 Comment:
5. Please rank the usefulness of our EQUIPMENT MANUALS.
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10 (Excellent) – 1 (Poor)
N/A
10 – Excellent
9
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2
1 – Poor
Question 5
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Question 5 Comment:
6. Describe the effectiveness of the machine OPERATOR TRAINING.
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10 (Excellent) – 1 (Poor)
N/A
10 – Excellent
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1 – Poor
Question 6
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Question 6 Comment:
7. Are you satisfied with the CONSTRUCTION & FINISH QUALITY?
*
10 (Excellent) – 1 (Poor)
N/A
10 – Excellent
9
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1 – Poor
Question 7
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Question 7 Comment:
8. Tell us about your experience with the PROJECT MANAGER.
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10 (Excellent) – 1 (Poor)
N/A
10 – Excellent
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1 – Poor
Question 8
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Question 8 Comment:
9. Were you pleased with your interaction with our ACCOUNTING TEAM?
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10 (Excellent) – 1 (Poor)
N/A
10 – Excellent
9
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1 – Poor
Question 9
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Question 9 Comment:
10. How was the support and guidance from your SALESPERSON?
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10 (Excellent) – 1 (Poor)
N/A
10 – Excellent
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1 – Poor
Question 10
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Question 10 Comment: